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FieldCommonHeath

Privacy Policy

Your privacy is important to us at FieldCommonHeath

Effective Date: March 10, 2024 | Last Updated: March 10, 2024

Information We Collect

Personal Information You Provide

When you reach out to us for corporate floral displays or gift services, we gather information you supply willingly. This may include your full name, company name, email, phone, delivery addresses, and any particular specifications for your floral service. We also collect payment details at checkout, processed securely via our payment partners.

For corporate clients, we might collect extra business data like company registration numbers, desired delivery timelines, and budget expectations to tailor our services.

Information Collected Automatically

Our site automatically gathers certain technical data when you browse, such as IP address, browser, device details, and navigation patterns. This helps us enhance site performance and learn how clients discover our services.

Important: We do not collect more personal data than needed to supply our floral arrangements and delivery services. Your privacy underpins our business operations.

How We Use Your Information

We primarily use your personal data to complete flower orders and deliver excellent customer support. This includes handling orders, coordinating deliveries, crafting custom arrangements per your requirements, and communicating about your service needs.

We also use data to enhance our offerings and website experience. This helps us identify which corporate floral services are most valuable to our clients and how we can better assist the business community in United Kingdom

Order Processing: Managing your floral orders, deliveries, and payment processing
Communication: Responding to inquiries, giving updates, and customer support
Service Improvement: Analyzing feedback and usage patterns to enhance our offerings
Business Development: Creating tailored corporate programs and subscription services

Information Sharing and Disclosure

FieldCommonHeath respects your privacy and does not sell your personal information to third parties. We share information only when necessary to deliver our services or when required by law.

Service Partners

We may share required information with trusted service partners who assist in running our operations. This includes delivery partners, payment processors, and tech service providers. These partners are contractually bound to safeguard your data and use it solely for the services they render to us.

Legal Obligations

We may disclose information when mandated by law, a court order, or a government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and staff.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to shield it. This covers secure storage, encrypted transmission, and restricted access to personal information within our team.

Secure Storage

Personal data is stored in protected systems with access controls and ongoing security monitoring.

Encryption

Sensitive data transfers are encrypted to safeguard information as it moves between your browser and our systems.

Limited Access

Access to customer data is limited to personnel who require it to deliver services.

Although we deploy robust security practices, no method of internet transmission is 100% secure. We continuously update our security practices to protect against evolving threats.

Your Privacy Rights

You hold important rights over your personal data. Depending on applicable laws, you may be entitled to view, amend, erase, or limit how your information is used.

Access: Ask for a copy of the personal data we keep about you
Correction: Update or correct any inaccurate personal data
Deletion: Request deletion of your personal data (subject to legal retention rules)
Restriction: Narrow how we process your personal data in certain situations
Portability: Ask to transfer your data in a structured, widely used format

To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable period as required by law.

Data Retention

We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention times vary by data type and the purpose of collection.

Typical Retention Periods:

  • Customer contact and order details: 3 years after the final service engagement
  • Payment transaction records: 7 years for tax and accounting needs
  • Website analytics data: 26 months for improvements
  • Marketing communication preferences: Until you opt out or 2 years of inactivity

Cookies and Website Tracking

Our site uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies help us remember your preferences and evaluate site performance.

You can adjust cookie settings through your browser preferences. However, disabling certain cookies may impact some site functionality. For detailed information about our cookie practices, please review our Cookie Policy.

Third-Party Links

Our site may include links to third-party websites or services. This privacy policy covers only FieldCommonHeath and our site. We are not responsible for the privacy practices of external websites.

We recommend reviewing the privacy policies of any third-party websites you visit via links on our site.

Policy Updates

We may revise this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. When major changes occur, we will update the "Last Updated" timestamp at the top of this policy.

Please take a moment to review this policy periodically to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please contact us.

Get in Touch About Privacy

FieldCommonHeath Privacy Team
43 Bedford Street, London
London, United Kingdom WC2E 9HA

Email: [email protected]
Phone: +44 20 7946 0958

For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within five business days.