Privacy Policy
Your privacy is important to us at FieldCommonHeath
Information We Collect
When you reach out to us for corporate floral displays or gift services, we gather information you supply willingly. This may include your full name, company name, email, phone, delivery addresses, and any particular specifications for your floral service. We also collect payment details at checkout, processed securely via our payment partners.
For corporate clients, we might collect extra business data like company registration numbers, desired delivery timelines, and budget expectations to tailor our services.
Our site automatically gathers certain technical data when you browse, such as IP address, browser, device details, and navigation patterns. This helps us enhance site performance and learn how clients discover our services.
How We Use Your Information
We primarily use your personal data to complete flower orders and deliver excellent customer support. This includes handling orders, coordinating deliveries, crafting custom arrangements per your requirements, and communicating about your service needs.
We also use data to enhance our offerings and website experience. This helps us identify which corporate floral services are most valuable to our clients and how we can better assist the business community in United Kingdom
Information Sharing and Disclosure
FieldCommonHeath respects your privacy and does not sell your personal information to third parties. We share information only when necessary to deliver our services or when required by law.
We may share required information with trusted service partners who assist in running our operations. This includes delivery partners, payment processors, and tech service providers. These partners are contractually bound to safeguard your data and use it solely for the services they render to us.
We may disclose information when mandated by law, a court order, or a government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to shield it. This covers secure storage, encrypted transmission, and restricted access to personal information within our team.
Secure Storage
Personal data is stored in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it moves between your browser and our systems.
Limited Access
Access to customer data is limited to personnel who require it to deliver services.
Although we deploy robust security practices, no method of internet transmission is 100% secure. We continuously update our security practices to protect against evolving threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may be entitled to view, amend, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention times vary by data type and the purpose of collection.
Typical Retention Periods:
- Customer contact and order details: 3 years after the final service engagement
- Payment transaction records: 7 years for tax and accounting needs
- Website analytics data: 26 months for improvements
- Marketing communication preferences: Until you opt out or 2 years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies help us remember your preferences and evaluate site performance.
You can adjust cookie settings through your browser preferences. However, disabling certain cookies may impact some site functionality. For detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy covers only FieldCommonHeath and our site. We are not responsible for the privacy practices of external websites.
We recommend reviewing the privacy policies of any third-party websites you visit via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. When major changes occur, we will update the "Last Updated" timestamp at the top of this policy.
Please take a moment to review this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please contact us.
Get in Touch About Privacy
FieldCommonHeath Privacy Team
43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within five business days.